Key Job Responsibilities

• Demonstrates the ability to understand complex business and functional requirements
• Understand the Business processes in detail, and apply the functional knowledge using documentation to resolve issues
• Working as a bridge between Business & technical teams to solution the issues
• Engineering of solutions for various project and operational needs.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Contribute to and maintain system standards.
• Develop and maintain installation and configuration procedures
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting & support capacity planning.
• Identify & drive improvements in the current existing process
• Lead & Conduct knowledge sharing sessions to share process
• Demonstrates ability to define expectations and scope client assignments.
• Establishing trust as a go-to resource for clients.
• Able to deliver tough feedback and recommendations.
• Demonstrates an ability to use various communication media and styles.
• Demonstrates a command of technical writing skills, including grammar and punctuation, so communications are free of typos, inconsistencies and errors.
• Manages to established firm standards for quality, service, and delivery i.e. delivering regular reports within time, checking mailbox to ensure timely delivery etc.
• Manage and build quality standards within the team
• Gathers, recommend and implement best practices and benchmarks.