Key Responsibilities

• Creates Cases within supplied Customer Relationship Management (CRM) system
• Provides direction to customers promoting online self-service and web based solutions
• Work with customers in a phone based remote role, e- support, e-chat, or similar environment
• Escalates unresolved customer issues to Tier 2.
• Manages and updates customer issues and requirements and responds in a timely manner
• Proactively assists customers and takes ownership of issues assigned and handled.
• Achieves specified performance goals
• Ready to learn and upskill to advance technical role.
• Adaptive to night shift without any persistent ailment or hindrance to work-life balance.

Job Complexity

Works on problems of elementary to moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Has internal and external contacts.

Supervision

Normally receives general instructions on routine work, detailed instructions on cases as required and specific processes. Will be accountable for all tasks assigned for timely execution and completion.

What do we expect you to bring?

• Fluent English.
• Prior experience in tech support with insights into modern day peripherals would be a plus.
• Preferable knowledge/background of Computer Science and elementary Networking.
• Any Technical (preferably Networking) certifications will be an added advantage.

As a person you feel confident with:

• Problem solving and troubleshooting skilled
• Customer Focused
• Self-driven and independent and able to manage own time, goals & objective
• People oriented and a team player
• Strong communication skills, ability to build and maintain internal and external relationships
• Ability to work and perform under pressure

What does HP offers in return?

• Working in one of world’s leading companies in to delivering simply smarter communication with innovative design and technology;
• Technical development & career program
• Smarter working;
• Working in an international environment.