What You Will Do

• Team Management - Oversee the recruitment, onboarding, and training of new team members. Foster a positive work environment that motivates the team to reach performance goals and maintain high morale.
• Seller Experience - Monitor and assess seller interactions to identify opportunities for improvement. Resolve complex seller issues and escalate to relevant teams as necessary.
• CRM Management - Manage the lead flow and ensure data accuracy and integrity within the CRM. Leverage CRM insights to identify trends and drive continuous improvement in seller support.
• Process Improvement - Regularly evaluate and refine inbound processes to enhance efficiency and productivity. Implement strategies to streamline workflows and reduce handling time. Develop and introduce new approaches to improve the overall seller experience.

What You Will Need

• Education: Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
• 3+ years of experience in customer service or call center management, with proven team leadership experience.
• Strong communication, interpersonal, and decision-making skills.
• Demonstrated problem-solving abilities with a focus on customer success.
• Ability to work effectively under pressure and manage multiple priorities.
• Proficiency in CRM tools, call center software, and Microsoft Office Suite.
• If you are a forward-thinking, customer-focused leader with a passion for optimizing seller experiences, we encourage you to apply!