ummary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide prompt and efficient technical support to clients. - Troubleshoot and resolve client issues related to the system or application. - Communicate effectively with clients to understand their needs and provide appropriate solutions. - Collaborate with cross-functional teams to ensure timely resolution of client issues. - Document and maintain accurate records of client interactions and issue resolutions. - Stay updated with the latest product knowledge and industry trends. - Assist in the testing and implementation of system or application updates and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Good To Have Skills: Experience with ITIL framework. - Strong understanding of IT service management principles and best practices. - Excellent problem-solving and analytical skills. - Ability to effectively communicate technical information to non-technical clients. - Experience in providing technical support in a customer-facing role. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Pune office. - A Bachelor Degree is required.

Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations



About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model. The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business. The Retail Banking Card Operations team is responsible for reviewing the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E.

What are we looking for?

• Adaptable and flexible
• Agility for quick learning
• Commitment to quality
• Strong analytical skills
• Written and verbal communication Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work