Xpressbees Walkin Drive for Freshers – Responsibilities

• Manage a high volume of inbound calls (150-180 calls per day) related to logistics and delivery inquiries.
• Provide accurate information and resolve customer issues concerning shipment tracking, delivery schedules, and other logistics-related queries.
• Document all customer interactions, including inquiries, complaints, requests, and resolutions, in the CRM system accurately.
• Escalate complex issues to the appropriate team when necessary and follow up to ensure timely resolution.
• Maintain a positive and professional attitude while handling customer concerns, delays, or shipment changes.
• Collaborate with internal teams to ensure prompt and accurate resolution of customer issues.
• Follow communication scripts, guidelines, and call center protocols to ensure consistency and professionalism.
• Meet performance metrics and targets for call handling time, quality, and customer satisfaction.
• Adapt to rotational shifts and a rotational week off schedule.

Xpressbees Walkin Drive 2025 Details

• Walkin Date: 17th January 2025 – 24th January 2025
• Walkin Time: 9.30 AM – 5.30 PM
• Walkin Address: Building B-1,Unit 1A and 501A,Cerebrum IT Park, Kal , PUNE, Maharashtra, India