Key job responsibilities
•Oversees a team of Quality Auditors. Works across team(s) and Ops organization WW to drive delivery from quality auditors to enable investigators to take right action.
•Define expectations from the quality auditors by formulating performance goals, metrics, success criteria and expected levels of delivery.
•Partner with Operations Managers across sites/functions to continuously evolve auditor role.
•Leads small to medium scale, complex, cross functional strategic projects such as tool implementation, scaling up investigators, operational efficiencies that are business critical.
•Basic Operations: The candidate needs to be able to drive results as in a quality environment with defined turnaround times and audit mechanism from the team of auditors. Will be answerable to global teams and leaders and must lead to meet all the operational metrics.
•People management: The Quality Manager would be responsible in creating mechanisms for employee growth and development throughout the organization. Will represent the team and manage the organization, so that it can deliver as per scale and future growth.
•Process Improvements: As Quality Manager, candidate would need to drive innovation within the team.
•Networking: A successful candidate will excel at working collaboratively with stakeholders, enjoys working through ambiguity and able to break complex needs into scalable Quality/Operations processes.

BASIC QUALIFICATIONS

- 4+ years of operational and/or retail management experience
- 2+ years of team management experience
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level

PREFERRED QUALIFICATIONS

- Experience with operations, risk, fraud investigations etc.
- Experience with six sigma tools and Lean techniques