Interview Date: 15th, 16th, 17th and 18th January 2025

Interview Time: 10 AM to 1:00 PM IST

Interview Venue:

Infosys STP- Office no 5,6-963/2 Madhava Reddy colony, ISB road pin code- 500032, Gachibowli Hyderabad.

Building number - 4, 1st floor Aryabhata conference room

Landmark- Nearby ISB college

Please find below Job Description for your reference:

Infosys BPM Ltd. is hiring for (Customer Support - Voice Process)

Job Location: Bengaluru and PuneQualification: Customer Support - Full time GraduatesExperience: 0 - 2 Years

Job Description: Process Executive

Working Location: Bengaluru and Pune

Employment Type: Full-Time.

JOB DESCRIPTION:

The role requires to handle customer service queries through calls while delivering Excellent feedback

Must have International Voice Process Experience

Key Responsibilities:

- Provide first-level resolution to the customers

- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.

- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.

- Build rapport with customers through active listening, effective communication, and attention to detail.

- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.

- Document and track customer interactions and technical issues in the service management system.

- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.

- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Must adhere and non-negotiables:

• Excellent in communication
• Comfortable working in US shift
• 24*7, flexible shifts
• 100% WFO, no hybrid