Interview Time: 10 AM to 1 PM

Interview Date: 15th, 16th, 17th and 18th January 2025

Interview Venue: Infosys STP- Office no 5,6-963/2 Madhava Reddy colony, ISB road, pin code- 500032, Gachibowli Hyderabad.

Building number - 4, 1st floor Aryabhata conference room

Landmark- Nearby ISB college

Education Qualification: Full-time graduation / Post graduation

Shifts: 24*7 rotational shifts

Please find below Job Description for your reference:

Infosys BPM Ltd. is hiring for (Service Desk- Voice, Hyderabad)

Role: Service Desk - International Voice

Shift: 24/7

Location: Bangalore or Pune (Work from office)

Experience: 0 - 4 Years

Job Description

Mandate to have Experience in Service Now ticketing tool.

Must be able to handle L1 and L2 support

Must be able to handle multiple Chat Support

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
• Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Productivity applications like Microsoft office tools.
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value
• Work from Office

Must to adhere and non-negotiables:

• Excellent in communication
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24*7 , flexible shifts
• 100% WFO , no hybrid