You will be responsible to:

• Help the development team with automation.
• Support Incident, Problem and Emergency Incident Management as required, prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs.
• Investigate problems and other requests and determine appropriate actions.
• Take business process or document and transform it into a text/ voice conversational experience.
• Configure and use of monitoring services.

Ready to embark on the journey? Here’s what we are looking for:

• Ideally 3+ years of experience in developing enterprise-level virtual assistant of medium to high level complexity.
• Ability to understand customers requirements/problem statements and apply the solutions.
• Experience in Agile delivery environment, life-cycle product support, and troubleshoot and provide solution with Google Dialogflow.
• Experience with supporting various applications and some flavor of JavaScript, MongoDB knowledge or other NoSQL database skills.
• Experience with Linux/Unix and shell scripting.
• Basic knowledge of HTML/CSS and browsers.
• Experience with containerization platforms like Openshift.
• Strong problem-solving skills.
• Ownership of problems and following them through in an end-to-end manner.
• Coordinate with other support teams to solve issues.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.