Core Responsibilities

• Conduct New Hire Training Batches
• Conduct Refresher Training Batches
• Creation of Process Documents
• Update Process Manuals
• Sending Process updates to the operations floor and vendor partners
• Conducting Fortnightly Online Assessments
• Call Analysis – Detractor, Passive & Promoter
• Taking Calls for Process improvement
• Maintaining Training MIS
• Participating in Weekly Call Calibrations with Partners
• Ensure quality based intervention.
• Ensure that Process quality and training is delivered effectively in the stipulated timelines.
• Evaluate process quality and take corrective actions which should be tangible.
• Evaluate effectiveness of T & D interventions
• Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires.
• Design and develop Quality framework.
• Ensure uniform quality of training being delivered by all training teams in line with process requirement.
• Interact and streamline channels of communications with other Functions.
• Facilitate and identify potential areas for improvement; lead improvement Projects using the DMAIC Method.
• Manage a team of trainers and quality analysts.
• Responsible for coordinating with multiple functions to establish processes and cost-saving metrics like CPB.