How You Will Thrive And Create An Impact

• Respond to HR questions on complex HR programs, policies and practices via multiple channels
• Educate and train employees on HR services available to them and encourage self-service on tools such as the HR Portal and other systems, when appropriate.
• Collaborate with HR Business Partners, Local HR and Centers of Excellence to resolve escalated cases
• Conduct in-depth investigations into employee issues and recommend appropriate actions
• Manage and execute HR complex hire to retire processing, ensuring accuracy and timeliness
• Escalate critical or unresolved issues to HR leadership or Tier 3 teams, providing detailed documentation and analysis.
• Provide training and guidance to Tier 1 representatives to enhance knowledge and skills
• Participate in HR projects and initiatives aimed at improving HR services and operations
• Advanced Employee Inquiries: Address complex questions related to HR policies, benefits, and procedures that Tier 1 cannot resolve.
• Data Analysis: Compile, structure, and analyze HR data to identify trends and make data-driven recommendations.
• Reporting: Create comprehensive HR reports and dashboards for management.
• Compliance: Ensure compliance with labor laws and company policies.