Firstsource Walkin Drive for Freshers – Responsibilities

• Manage large amounts of incoming phone calls, email exchanges, and chats from customers across the country
• Initiate outbound phone calls and emails to respond to customer’s need
  Address customer complaints, research customer issues, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the  resolution
• Escalate customer service issues, if required
• Update and process information accurately into the case management system(s) and spreadsheets
• Clear Communication – during all conversations with customers over the phone, email, or chat, use English that delivers information and solutions in an easy manner
• Follow communication procedures, guidelines, and policies
• Professional Focus – demonstrates a high level of personal and professional integrity when dealing with Customers. Treat all customers with empathy, respect, and consideration
• Teamwork consistently work together, trust in each other, engage in constructive conversations for the good of the group
• Perform non-phone, email, or chat tasks whenever required in support of customer service such as reconciling duplicate records, work related to the escalation desk, and working on customer complaints and unresolved issues.

Firstsource Walkin Interview – Skills

• Excellent in written and verbal English communication.
• Strong phone contact handling skills, email writing skills chat handling skills, and active listening.
• Good problem-solving skills.
• Professional, empathetic & courteous in speaking and writing.

Firstsource Walkin Drive 2024 Details

• Walkin Date: 9th December 2024 – 10th December 2024
• Walkin Time: 11.30 AM – 3.30 PM
• Walkin Address: Brigade Tech Garden, Kundalahalli, Brookfield. Dragon Fly building, 3rd-floor Bus Stop:- Aces Layout. Bangalore – 560037.