The Product Analyst in this role will be responsible for:

• Driving and Supporting projects and strategies that would enhance our Case Management Capabilities
• Driving and Supporting initiatives that enhance and optimize the next generation capabilities that will enhance customer & colleague experience
• Using data and analytics to identify new and innovative ideas and enhancements that improve Self-service performance and existing processes
• Taking these ideas from validated hypotheses to executed opportunities by driving projects/initiatives associated with these ideas
• Successfully manage multiple projects and tasks concurrently.
• Effectively collaborate/influence at all levels without having direct authority.
• Support development of appropriate tracking and reporting to track product performance post launch in order to evaluate future investment.
• Leadership Updates and timely updates to Stake holders

Minimum Qualifications

• • Project management experience with proven ability to partner with the business and technologies for project delivery in a matrix organization, and without direct authority
  • Agile and product ownership training, certification and experience
  • Proven analytical skills with the ability to interpret information and draw business insights and recommendations and drive implementations based on these recommendations
  • Ability to partner with other teams to identify testing opportunities, and validate their results and recommendations using Communications perspective and context
  • Strong decision-making skills and the ability to resolve complex problems independently
  • Exceptional attention to detail even as candidate simultaneously manages multiple projects
  • Excellent written/verbal communication skills and the ability to thrive in a dynamic and fast-paced environment
  • Proven ability to build partnerships with other teams
  • Strong presence, influencing and negotiating skills
  • High degree of comfort, agility, and resilience in a fast-paced dynamic, changing environment

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities