Desired Competencies (Technical/Behavioral Competency):

• The primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of the organizations infrastructure
• The role provides overall expertise in the infrastructure and integrated application operations functions
• Ability to define, implement and enforce the organization s Configuration Management and Change Management policies and practices
• Make recommendations and capacity planning to provide a steady, cost-effective infrastructure to meet the availability demands of the organization
• Participates in the discussion of applications performance and infrastructure outage incidents to provide solutions
• Collaborate with all relevant IT resources to develop preventive measures and automated remediation of production issues
• Contribute to continual service improvement by challenging, reviewing, updating and where inexistent, creating, processes and procedures to drive operational excellence
• Coordinate the implementation of IT infrastructure related projects and maintain operational readiness
• Project implementation metrics, activities, and team capacity planning
• Plan and implement upgrades needed to maintain service levels
• Ensure that systems, processes, and methodologies are implemented
• Review progress, and direct changes in priorities, schedules, procedures to meet deadlines
• Motivate staff by setting and achieving challenging goals; demonstrate persistence in overcoming obstacles
• Lead change management and risk management, identifying appropriate resources and developing schedules to ensure timely project completion
• Support standards, business continuity, and disaster recovery
• Provide excellent customer service
• Drive continuous improvement activity
• Provide input to strategy setting and decision-making processes