Lead Content Strategy Analyst

Job Overview

Location

Vadodara, Gujarat

Job Type

Full Time

Date Posted

6 months ago

Additional Details

Job ID

25625

Job Views

39

Job Description

This position involves creating and delivering technical content and publications about Mastercard products and services for our customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.

Are you passionate about technology and finding new ways of doing things that challenge the status quo?

Do you enjoy finding new solutions for delivering digital content?

Role

Work with cross -functional teams and multiple Business/Product Owners to create original content and update existing technical content

Accountable for the successful completion of multiple high-quality projects within the technical writing function

Ensure updates are made to content in accordance to the CS&D writing standards

Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including Web and mobile

Provide excellent customer service to our business partners and customers

Author in XML or markdown, a tool utilized for content creation and editing

Publish technical content to multiple platforms and output types, such as PDF, HTML, Wik, and online help file generation

Gathering/analysis of requirements/information

Analyzing, gathering inputs, and participating in the design of process improvement solutions for the team's documentation

New hire training and peer mentoring

All About You

Experience with Project Management and Agile methodologies

Exhibit strong written and verbal communication skills

Technologically savvy, spearheading innovation through ingenuity, creativity, and thoughtful risks

Ability to analyze, explore, and recommend new tools and industry practices/ patterns

Adaptable to dynamic change and ambiguity thriving in a fast-paced environment

Ability to identify the need for graphics and process flows to improve content

cycle, documentation best practices, and user acceptance testing (UAT)

Team player, with the ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships

to drive results

Experience with Microsoft Office products

as Ixiasoft, Oxygen, XML, xMetal, and Visual Studio Code

Proficient in API and DITA/XML, including best practices with markups, tags, entitlements, and topic types

Experience as an information architect or with an information architecture team

Knowledge with Domo, Tableau or similar metrics tracking and reporting tools

Knowledge with SharePoint

Experience with Software Development Life Cycle (SDLC)/Design Methodology

Familiarity with product payment systems

Experience with creating content templates for our Business Partners

Experience with content localization

Information Architect Responsibilities

Commit to 8 hours a week for support

Perform level 1 troubleshooting

Escalate level 2 concerns to core IA team

Test new software features in the CMS and Report bugs or identify potential features in the CMS

Report bugs or identify potential features

Perform DRM maintenance on monthly, quarterly, or annual basis

Communicate to writers about changes to procedures, enhancements, or defects

Advocate for specific to business needs on behalf of customer

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Qualification

Bachelor’s degree

Experience Requirements

Fresher Experience

Location

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