Roles And Responsibilities

• Monitor and manage multiple compliance-related mailboxes (e.g., DPO, ABC, Data Subjects, Infoex) to ensure timely and accurate handling of all incoming requests and queries.
• Prioritize and categorize requests based on urgency and type, ensuring high-priority matters are addressed promptly.
• Track and log all incoming requests, queries, and issues to maintain an organized and up-to-date record.
• Identify requests that require escalation and ensure they are directed to the appropriate team or individual for further review or approval.
• Regularly communicate with requestors to provide updates on the status of their queries and ensure clarity around next steps.
• Support the coordination of global compliance training campaigns by sending reminders via email or internal platforms, ensuring compliance deadlines are met.
• Manage communications for training completion, providing updates on progress and participation.
• Prepare regular and ad-hoc reports on mailbox activity, request volumes, response times, and escalations to provide insight into operational performance.
• Work closely with cross-functional teams such as Legal, HR, and Finance to ensure compliance queries are handled effectively and in line with company policies.
• Assist in the preparation and distribution of end-of-campaign reports summarizing key metrics, outcomes, and areas for improvement
• Actively contribute to mitigating risk by ensuring proper documentation, timely resolution, and compliance with relevant policies and procedures
• Build foundational knowledge of risk and compliance matters, systems, processes and data/transactional flow to ensure more pro-active and independent problem solving
• Adhere to the internal compliance and guideline established by the management on their daily operational activities