Client Processing – IC1 performs routine and non-routine client service and transactional support functions.
Interacts with other organizational units/ teams to ensure timely delivery of service or resolution of issues.
Processes account-related transactions per scheduled events/client-authenticated direction.
Following established procedures answers inquiries, and resolves problems or issues.
Manages situations that may require adaptation of response or extensive research according to client response. Escalates more complex situations to senior colleagues.
Integrates area knowledge with an understanding of industry standards and practices to provide solutions to internal and external clients.
Performs complex operational tasks in a product or functional area. May be responsible for allocating and checking the work of team members.
May be responsible for specific supervisory review and approval actions. Contribute to the achievement of team objectives
BNY Mellon Careers 2024-2025 Qualifications and Skills
A Bachelor’s degree or the equivalent combination of education and experience is required.
0-3 years of total work experience is preferred.
Experience in brokerage processing is preferred.
Applicable local/regional licenses or certifications as required by the business.