Conneqt Walkin Drive for Freshers – Job Description

• Taking/ Handling Inbound Customer chats, Emails, Chat.
• Listening to and understanding the customer’s requirements.
• Provide product/ service details & benefits to Customers.
• Providing end-to-end solutions to the customer.
• Asking the correct questions probing and prompting the customer wherever required
• Timely and accurately capturing all the information given by the customer.
• Timely follow-up with Brands as per Escalation matrix till closure.
• Staying current with knowledge of products/ processes & services offered by the client.
• Ensure full adherence to all the quality parameters and SOP.
• Cooperate with other Team members, SMEs, and Team Leaders.
• Ensure 100% adherence to schedule.
• Escalating the call to the team leader/manager, wherever desirable.
• Handling irate/demanding customers where necessary, in a tactical manner

Conneqt Walkin Drive 2024 Details

• Walkin Date: 26th November 2024 – 5th December 2024
• Walkin Time: 9.30 AM – 5.30 PM
• Walkin Address: Salt Lake Sec V, Technopolis Building 10th Floor, Opp Azad Hind Dhaba, Bhidhan Nagar, Kolkata, West Bengal