Responsibilities

Systems Development and Management

• Maintain and grow a strong working knowledge of the various systems used across CDDA in clinical trials
• Partner across functions and geographies to build and/or refine systems used in operational reporting and analytics
• Resolve system issues quickly to ensure continued access to needed operational information; apply root cause analysis as needed
• Ensure high stakeholder satisfaction through consistent delivery of high quality, timely and insightful outputs throughout analytics value chain
• Develop expertise of processes and data used by business functions
• Apply knowledge and experience and understand and respond to customer feedback on reports and dashboards to continuously improve product functionality and efficiency in how clinical operational insights are gathered, integrated, and delivered, including through automation
• Maintain appropriate change control documentation
• Develop and support user training as needed, including maintenance of job aids, FAQs, knowledge articles, etc
• Partner effectively with vendor staff as needed
• Support system testing as needed