Responsible for overall Delivery of Application operations team/Site reliability center

Leading and managing the Application monitoring Operations and team of Application support staff members

Primarily responsible for directing Application event monitoring, management

Ensuring incident identification, assessment, quantification, reporting, communication, mitigation and monitoring

Ensuring compliance to policy, process, and procedure adherence and process improvisation to achieve operational objectives

Revising and develop processes to strengthen the current Operations Framework, Review policies and highlight the challenges in managing SLAs

Responsible for overall use of resources and initiation of corrective action where required

Handling escalation and preparing the RCA's

Creation of reports, dashboards, metrics for operations and presentation to Sr. Mgmt.

Participate in RFI/RFP and create technical solutions for new/existing business

Flexible to work in Shifts and On-call model,

Preparing and Chairing Monthly service review calls with Sr mamagement and Client/Onshore

Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

Develop and maintain an educational environment where the knowledge and performance of the group is constantly advancing.

Perform annual staff appraisals.

Keep current with the latest vendor updates, expansion opportunities, and technology directions

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.