Responsibilities

Pro-actively identify and resolve Level 2 and 3 defects and timely escalate all other technical defects to the appropriate departments.

Ensure timely and accurate escalations for outages to the appropriate responsible department.

Manage outage calls by redirecting the team’s focus towards a timely resolution as needed.

Develop and maintain inter-departmental relationships with IPNT, Digital Services, EIT, Application Support and Corporate Engineering.

Conduct outage/impairment postmortems and works with functional groups as necessary to create recommendations report.

Participate in Root Cause Analysis reviews for the purpose of developing or improving upon current operational procedures.

Manage operational budgets and capital budgets based on assigned projects.

Participate in special projects and perform other duties as assigned.

Qualifications

• Bachelor’s degree in computer science discipline preferred or equivalent industry certifications
• 12+ years in server and data communication systems
• 3 years of experience is Travel domain.
• System Administrator Manager or equivalent senior engineering position
• Group Facilitation Skills
• Facilitation of group problem solving
• Lead for Critical Thinking and Decision Making
• Project Management
• Functional management of highly technical teams
• Project Planning, budgeting and cost analysis
• System Administrator Expertise in Server Environments, Wide Area Networking and Local Area Networking(Routing and Switching).
• Presentation Skills, MSOffice Skills

Networking Data Infra Consulting