Account management: As an Account Manager, the CAM Manager is responsible to manage and govern the developments in the account(s) She/he will;

·        Enable and drive the development of account plans, embedding best practice account management principles, including organizing & coordinating of account workshops.

·        Developing strong relationships with account leadership team and stakeholders across the firm to help drive initiatives which are directly aligned to the growth of the account.

·        Identify opportunities to support and broaden client relationship and to help drive revenue growth and

·        Support in embedding client feedback programmes and engagement reviews, and lead this for the region. Ensure actions are taken to address feedback and champion the client perspective and experience.

·        Overall responsible for the end-to-end life cycle of requests including assignment of tasks, quality checks, and delivery of activities & projects. Adherence to SLAs on quality, TATs and negotiated deadlines.

Strategy:

·        Support in developing and implementing the account short and long term strategy to drive revenue growth, strengthen relationships and networks and raise market/brand profile.

·        Understand the strategic business issues, provide advice, influencing, challenging, and inspiring account team members.

·        Provide strategic support for growth of the regional technology hub and private markets propositions.

Plan and help in achieving account’s priorities:

·        Contribute to development of planning process for the region based on geographical knowledge and experience of working with large organisations in the region.

·        Work to embed, deliver and track impact of the plan to deliver a return on investment and convey Deloitte’s purpose and brand values in the marketplace, creating eminence and optimal brand positioning.

·        Service Portfolio and Strategic Account Performance.

Pursuits & bids management:

·        Provide support on pursuits and manage bid life-cycle by drawing on wider firm expertise and collateral to bring innovative ideas to help teams build a proposition to differentiate Deloitte.

·        Track & maintain bids repository and ensure timely submission.

·        Report on win / losses / abandoned rates.

Secondary research & market intelligence:

·        Demonstrate a deep understanding of the account / industry / market.

·        Equip partners and practitioners with research data & insights to have more impactful conversations with clients, influencers, and referrers.

·        Using your in-depth account and market knowledge become a ‘trusted advisor’ for senior client stakeholders and wider support team.

·        Raising the team’s profile through the development of high quality, engaging thought leadership content.

·        Manage results in projects following the best practices in project and time management, while adhering to quality guidelines always.

Team Management 

·        Coach members in the team on skills like leadership development, coaching and other skills as identified during the career journey.

·        Manage the overall process of performance management including quarterly feedback, performance check-in, ratings, and Rewards and Recognitions.

·        Conducts Talent Review meetings by identifying growth opportunities for team members and presenting their narratives to the leadership.

·        Manage escalations and seek leadership help in planning and executing performance enhancement plans.

·        Plan, organize and participate in brainstorming exercise to enhance current processes and/or to bring in new services to expand portfolio of services.

Quality Control

·        Owns quality review processes to ensure all deliverables meet the agreed quality standards.

·        Ensure the team meets set standards of quality and timelines.

·        Provides real-time, honest, and actionable feedback to the coaches and team members who have contributed to the service delivery.