HCLTech Walkin Drive for Freshers – Job Description

• Answer all inbound queries as per call flow procedure.
• Adherence to process to ensure high quality and customer service.
• Follow escalation procedures for issues uncontrollable at agent level First call resolution.
• Break schedule adherence.
• Involvement in motivational activities, and implementing feedback given during monitoring sessions.
• Updating various logs like escalation log, complaint tracker, etc.
• Ensuring data security – proprietary data of customers

HCLTech Walkin Interview – Qualifications and Skills

• Excellent communication skills – both verbal and written – with professional telephone etiquette.
• Helpful, empathetic, and enthusiastic about customer service.
• Freshers in UK/US Inbound calling preferably in the Banking domain.

HCLTech Walkin Drive 2024 Details

• Walkin Date: 3rd October 2024 – 5th October 2024
• Walkin Time: 11.00 AM – 2.00 PM
• Walkin Address: A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301.