What you’ll be doing

• Supports in the implementation of ways to improve working processes in Tools team within the area of Business Analysis.
• Executes activities contributing to the development of the strategy/analytics roadmap and self-service reporting capabilities.
• Monitors the reporting metrics critical for tracking and managing the Tools team. This will include daily, weekly, monthly, and quarterly interaction with different teams and their requirements.
• Participates in the analysis of business processes to identify and address operational risks, as well as bottlenecks.
• Analyses business needs and solutions to devise strategies and facilitate stakeholder collaboration effectively and efficiently.
• Collates data and performs regression and other statistical analyses to help identify meaningful data relationships, key performance indicators, and key risk indicators.
• Analyse business and user needs, document requirements, and translate into proper system requirement specifications.
• Work closely with the Tools team to understand their needs and provide appropriate solutions.
• Work with Senior Managers, Design & Delivery team to prioritize business and information needs.
• Locate and define new process improvement opportunities.

SKILLS REQUIRED

• 5+ years of proven working experience as a Business Analyst.
• Strong knowledge and understanding of telecom markets.
• Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
• Excellent verbal and written communication skill.
• A good understanding of Agile values, principles, and methodologies with experience of working within an Agile environment.
• Experience of applying business analysis tools and techniques.
• Knowledge of SQL or other programming languages (Python, R) is an added advantage.
• Good collaboration and stakeholder management skills.
• Proficient in using Jira for Issue Tracking & Agile Development.
• Strong interest in Big Data, Data Mining, and Process Mining and you seek continuous improvement of your know-how.