Willis Towers Watson Walkin Drive for Freshers – Responsibilities

• Communicate effectively with clients/ members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur.
• Consistently provide a quality customer experience to clients/ members.
• Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/ Team Leader.
• Deal with queries and requests by the use of standard letters and references to procedures.
• Recognize and escalate potential problems and potential complaint cases.
• Ensure complaints procedure is adhered to and that all complaints are immediately notified to the Senior Administrator.
• Seek clarification where errors are made.
• Monitor own workflow to ensure service levels are achieved.
• Prioritise and manage own workload and maintain a rolling schedule of objectives.
• Accurately perform manual calculations.
• Know and live the firm’s values.

Willis Towers Watson Walkin Interview – Skills

• Able to work well under pressure and meet targets.
• Interpersonal skills include good written and verbal communication.

Willis Towers Watson Walkin Drive 2024 Details

• Walkin Date: 30th September 2024
• Walkin Time: 12.00 PM – 1.30 PM
• Walkin Address: Willis Towers Watson WTW Global Delivery and Solutions India Private Limited l iTHINK Techno Campus, 7th Floor, A&B Wing, Off Pokhran Road No. 2, Close to Eastern Express Highway l Thane (West) – 400 607 India.