What you’ll do:

• Support digital product analytics reporting capability (dashboards and PPT reports to senior leadership) across our web experience and other digital tool and app innovations.
• Partner closely with product leaders throughout the product life cycle to identify product goals, benchmarks, happy paths and data collection opportunities and establish best practices and processes for ensuring data quality.
• Partner closely with other members of the Data & Analytics team to define data capture and tagging parameters and pipeline data for reporting.
• Prioritize data attributes or events needed for reporting and maintain a roadmap and release schedule for analysis/dashboard views.
• Design and manage dashboards for the Product Management and leadership team.
• Maintain knowledge of Gartner business and other data – market research and account/contract data – and bring insights together with digital engagement data to create a complete picture of the customer.
• Partner closely with other team members to assess impact of client engagement across our Digital Engagement footprints (G.com / Tools / Peer Insights), on retention.
• Automation of the power point presentation is an integral part of the day-to-day activities.