Responsibilities

• Develops and executes comprehensive strategic account plans for key clients, aligning their business goals with the organization's offerings.

• Develops and maintains strong professional relationships with the client to understand their unique business challenges.

• Utilizes margin management techniques and engages with partners to improve win rates and solution delivery.

• Anticipates client needs and facilitates solution development in collaboration with internal and external stakeholders.

• Defines and pursues joint growth opportunities with partners leveraging the organization’s portfolio.

• Anticipates and addresses potential risks to client relationships, implementing strategies to mitigate negative impacts.

• Leads contract renewal negotiations, manages pricing discussions and secures contract extensions while ensuring favorable terms for both parties.

• Analyzes account performance data, tracks key performance indicators, and provides data-driven insights to clients for continual improvement.

• Stays updated with industry trends, market shifts, and competitive landscape, sharing insights and recommendations with clients.

• Provides guidance and mentorship to junior account managers, assisting in their development and growth within the organization.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 7-10 years of work experience, preferably in customer relationship management, account management, or a related field.