Sales Turnover

• Sell franchise products within a territory.
• Provide weekly and monthly sales action plan to manager, reflecting the activities required in each account to achieve sales objectives.
• Analyze sales reports to find opportunities, recognize routine problems; analyze causes and recommend solutions
• Able to negotiate and close sales in routine situations, and with guidance when handling more complex deals
• Participate in Trade Displays and Conference when required

Territory Management

• Develop understanding of customer needs to identify sales opportunities
• Active OR presence in specialty /procedure of strategic importance.
• Effectively drive marketing campaigns in close coordination with larger sales team.
• Identify tender/contract opportunities and work with colleagues to deliver
• With guidance, develop an effective and efficient territory plan
• Work with retailers and ensure that they are brand ambassadors for our products
• Identify and train surgeons on new technologies and solutions through consult-in-surgery, one-on-one sales calls, one-to-many training sessions

Customer In-service Education & Training

• Work with manager to identify customer in-service needs to support customer delivered healthcare services and use of products efficiently and effectively
• Develop and maintain strong relationships with all levels of customers
• With assistance, co-ordinate and deliver in-services education sessions
• Advise marketing on customer's in-service education resource needs

Key Account Management

• With guidance, prepare a plan to optimize key account development and sales growth
• Identify and document key customers and decision makers
• Be aware of Key Account strategies for growth
• Identify and optimize cross selling opportunities and work with managers/colleagues to realize these
• Provide customer support on inventory, within company guideline

People Management

• Ensure team consists of a diverse mix of skills and abilities to optimize team performance
• Ensure an appropriate succession plan is in place; ensure we have an adequate supply of talent
• Develop strong teamwork and cooperation with other functions through effective leadership
• Empowers team to build confidence in dealing with customers issues; establish clearly defined boundaries for resolving issues
• Investigate and resolve issues which could result into employee turnover
• Use effective interviewing and hiring skills to ensure high caliber recruitment
• Ensure compliance with the performance management process for both self and team; conduct a semi-annual performance evaluation of all supervisors; identify areas for improvement based on clearly identified needs of each supervisor
• Introduce individual development plans for each team member both as an outcome from performance reviews and for new employees
• Develop and implement training and development plans to address areas needing improvement
• Conduct monthly training /field coaching to supplement standard classroom training to empower team to become more effective with customers
• CREDO- conduct feedback and identify issues and action plans, and ensure completion of agreed-upon plans
• Conduct monthly meetings with the sales team to disseminate, clarify, and explain company information and review business status

Product & Market Knowledge

• Develop understanding and continually enhance personal understanding of product's features, benefits, correct product application and usage and anatomy, physiology and medical procedure knowledge, through practical experience, training programs, and learning from key end-users
• Able to demonstrate application/usage of products and differentiate them from competitor's products
• Drive Procedure/ Product Knowledge, working with Marketing in respective region
• Drive Differentiated activities in the territory/region
• Develop understanding of competitive products, their features-advantages-benefits
• Gather information on current practices, behaviors, and attitudes.
• Vigilantly obtain usage data of all trained surgeons and monitor adoption

Expense, Equipment and Samples

• Judiciously handle AR, operating expenses, (transportation, A&P, entertainment, travel) while ensuring sustainable productivity
• Seek prior approval for budget variations
• Work within sample issue and co-ordination guidelines
• Agree expense budget/guidelines with immediate Manager
• Plan sample and expense utilization to optimize usage while remaining in budget

Self-Development

• Identify specific actions to improve job performance in specific areas
• Participate in nominated training programs
• Active self-learning strategies to maintain knowledge
• Focused effort to achieve high levels of performance in knowledge tests and competency assessments related to training
• Effectively apply new learnings on the job.

Corporate Ethics and Governance

• Maintain a responsible and ethical approach while actively pursuing business outcomes
• Conduct business within ethics and values expressed in Credo