What will you do?

• Communication with Red Hat customers regarding technical support

• Getting cross-trained on the Customer Service process.

• Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically

• Diagnosis, troubleshooting, resolution, and/or escalation of issues

• Working as a collaborative team member, who puts the customer first and is keen to proactively find solutions

• Researching customer issues, and recording information in our knowledge base for future use

• A commitment to learning and professional development, which is likely to include studying for Red Hat certifications (e.g. RHCSA, RHCE) in your own time

What will you bring?

• Experience in IT, gained either through relevant education or work experience

• Exceptional customer service skills, with experience working in a customer facing environment

• A passion for problem solving and investigation, coupled with the ability to critically analyze complex issues

• Ability to multitask, prioritize and work under pressure * Strong verbal, aural and written communications skills

• 1+ years of experience using Linux or hands-on linux OS is a must