Operational Excellence

·       Develop and enhance operational processes to ensure consistent volume growth.

·       Procure and utilize optimal airline capacity.

·       Take charge of warehouse operations, ensuring seamless coordination between the warehouse and gateway.

·       Manage end-to-end shipment processes from pick-up to delivery, ensuring accurate file execution, timely invoicing, and dispatch as per SOP.

·       Follow CW1 Best Practices, including milestone updating and effective utilization of CW1 tools.

·       Accurately book costs and revenue, maintaining operational hygiene for a healthy P & L.

·       Be Proactive and Ensure Timestamp for Completeness & Timeliness

·       Handle carrier engagement to design solutions, improve profitability, and skillfully address claims, disputes, and customer complaints.

·       Manage Complaints, Claims, Compliments - be responsive and available.

·       Taking complete responsibility for independently managing customer accounts, guided by both supervisor and manager, following the 'one file, one operator' approach.

·       Drive the implementation of sustainable environmental practices within the air freight operations, contributing to corporate social responsibility goals.

Stakeholder Management

·       Manage customer relationships and address grievances.

·       Oversee overall billing quality and timeliness.

·       Oversee end to end process for a specific set of customers from booking to delivery.

·       Manage relationships with multiple carriers, vendors, customs brokers, and network partners.

Customer and Network Support

·       Register complaints related to all export shipments.

·       Execute and support day-to-day export operations deliverables.

·       Reconcile and resolve network issues.

·       Communicate frequently with sales and support functions.

Must Have

·       Bachelor’s degree

·       2-3 years of experience in the logistics, transport, airline or BPO industry for Executive/ Sr. Executive.

·       3-4 years’ experience in the logistics, transport, airline or BPO industry for AM/DM.                                                                      

·       Basic problem-solving skills to address common challenges.

·       Proficient in Email writing and verbal communication with internal and external coordination.