Responsibilities

• Able to be flexible with working hours, ideally overlapping with Eastern Time (ET)

• Responding to and troubleshoot Tier 1 system support tickets from users related to our recruiting tools. These include Workday, Paradox, HireEZ, CodeSignal, etc and workflow (job requisitions, interview scheduling, offers, onboarding)

• Leveraging our job aids, workflows, and sandbox environment to accurately resolve cases within SLAs

• Escalating issues to our integrations and/or the tool’s customer support as necessary

• Communicating common ticketing themes back to the larger team to support continuous improvement and enablement for all users

• Supporting testing coordination to validate system changes/enhancements - stage data in the test environment, test functionality, assist users as they navigate their test scripts

• Facilitating the onboarding of new TA members, ensuring they have appropriate access to our tools

• Creating and updating system and process documentation (process maps, job aids, etc) for our users

What we’re looking for

• 2+ years of experience as a business systems analyst within talent acquisition at a fast growing technology company

• Have a solid systems knowledge and ability to learn systems and processes quickly

• Have the ability to translate complex business/system processes into concise, digestible communications and resources

• Have detail orientation and the ability to handle multiple problems, tasks and deadlines simultaneously

• Experience testing new system enhancements and configuration

• Have customer service orientation with a desire to go above and beyond

• Have effective written and verbal communication skills

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