• Resolve Tier 1 queries and transactions related to core Workday MyPerformance/Annual Review processes.

• Manage Goal setting, Talent review cases in Workday.

• Provide query resolution for Employee Self Service/Manager Self Service requests.

• Managing & Coordinating queries on Case management tool related to My Performance/Annual Review Process flow.

• Knowledge of Goal Setting/Annual Review/Talent Review process in Workday.

• Understanding of concepts like, Sending Back of submitted/closed reviews, Re-Opening of Manager Evaluations, Editing feedbacks etc. in Workday as required.

• Produce detailed reports and present results to managers periodically with data analysis of cases

• Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue.

• Demonstrate good proficiency in HR processes and standard operating procedures.

• Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards.

• Review SOPs/Job Aids/Reference documents and assist SME to update and restructure them as required.

• Ability to identify and escalate complex queries to appropriate owner.

Key Skills

• Demonstrating good understanding of HR management practices, processes, procedures, and policies

• Good written and verbal communication skills

• Previous experience in Workday HR environment preferred or similar HR ERP desirable

• Knowledge of Case Management tool an added advantage

• Knowledge on MS Office Suite skills (Word, Excel, Outlook)

• Should be comfortable to work in UK shift

• Bachelor’s degree in Human Resources or Personnel Management

• 1-2 years of experience in HR or client services role preferred

Sound like you? In this role, your key responsibilities will include:

• Highly Organised and Self-motivated

• Ability to work in a fast-paced environment with constant deadlines

• Good Customer service skills using efficient processes

• Proactive in achieving results and seeking improvements

• Strong teamwork interaction and orientation      

• Attention to detail and ability to work towards tight deadlines

• Ability to adapt and drive change to derive efficiencies/productivity                 

• Result oriented and Proactive in achieving results

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