• Deliver complex technical documents including feature descriptions, installation guides, and release notes, using industry best practices

• Work closely with senior writers, content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation

• Collaborate with cross-functional teams and globally distributed subject-matter experts to ensure timely delivery of your work items for each release

• Understand the complexities of our product/technology so you can clearly communicate how it works and why it matters

• Partner with documentation team members to inventory, organize, and publish content using Red Hat tools

• Review content analytics to understand customer impact, create user stories, and influence future content creation decisions

• Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience

• Keep up to date on our offerings, customer use cases, and support issues

• Master the use of our documentation toolchain, including the publishing platform and issue tracking

What will you bring?

• Fluent written and verbal communication skills in English, with a keen eye for detail

• Proven record of writing documentation and procedural materials for multiple audiences

• Ability to collaborate with engineering and actively engage subject matter experts to gather technical inputs

• Capability in taking initiative, diagnosing and solving problems, and prioritizing work to meet defined objectives

• Skills to analyze user needs and write for a specific audience, adjusting the level of complexity to match their requirements

• Exposure to style guides, minimalism principles, content journeys, and topic-based documentation

• Demonstrated aptitude for continuous learning 

• Firm understanding of the software development life cycle (SDLC)

• Experience working with Agile development methodologies and fast delivery

• Experience working with version-controlled repositories, Git is preferred 

• Experience working with DITA is preferred

• Knowledge of operating within a Linux environment is a plus

• Familiarity with open source philosophies and Red Hat products is a plus