Your key responsibilities

• Work as subject matter expert on resource management concepts and scheduling tools for the assigned SET(s)/industry/sector teams
• Work with GDS Service Delivery teams to create optimized resource portfolios/resource allocation plan on classified accounts/clients.
• Proactively identify staffing challenges and provide customized scheduling solutions.
• Ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams.
• Ensure resource schedules are timely and accurately updated on the scheduling tools.
• Optimize resource utilization through effective scheduling strategies.
• Supervise and review the execution of resource management and deployment procedures carried out by EY GDS Associates/advanced associates.
• Training and development of EM associates.
• Identifying and prioritizing opportunities for process improvement/re-engineering.
• Develop a strong business continuity framework for self and team.
• Develop strong working relationships with GDS Service Delivery Managers/Seniors as well as with experience management/resource management teams onshore.

Skills and attributes for success

• Workforce/Resource Management professional with expertise in scheduling, staffing and resource planning concepts.
• Quick decision-making ability to accommodate real time staffing changes/requests.
• Strong execution skills with focus on meeting timelines and delivering highest quality service.
• Excellent verbal and written communication skills.
• Strong working knowledge of MS Excel, Word and PowerPoint.
• Excellent teaming and interpersonal skills.
• Strong time management and analytical skills.
• Stakeholder/client management experience.
• At least 1 year of experience in supervising a team will be preferred.
• Positive attitude and ability to excel under tight timelines.
• Ability to identify staffing challenges and provide proactive solutions.

To qualify for the role, you must have

• Graduates with 3-6 years of post-qualification experience, preferably on resource management, scheduling and staffing concepts.
• Exposure of short term and long-term resource planning would be an added advantage.

Ideally, you’ll also have

• Proficiency in using MS – Office
• Interest in business and commerciality.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
• Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries