Your Role and Responsibilities

As a Network Security Engineer, you are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software (i.e Vendor agnostic) with little or minimum support from superiors. E.g. include: Skills on WAF/Firewall/ Routers/Switches/ Load balancer?IPS/IDS . Typical examples of the other deliverables would be of deploying, managing and implementing networking solutions to address client business requirements. You will need to visit the domestic client’s offices / data centres on a daily basis or on an as-needed basis as part of this role.
Responsibilities:

• Provide technical inputs for monthly customer service review reports and creation of Service Improvement Plans
• Monitor the queue and maintain regular updates on the Tickets as per agreed timeline, providing the detailed closure summary on the tickets.
• Knowledge and experience in Incident, Change, Problem, Service request and Configuration Management Processes
• Manage, monitor, resolve (remotely / with OEM / with field team support) and report all network equipment related problems deployed at various client locations across India
• Prepare daily report on incidents and publish the same.
• Ensure process compliance, adherence & improvement.
• Analyzing the measurements and escalating for any abnormality observed.
• Must exhibit technical leadership and should have experience of team working, resolution of conflicts, process improvement and business growth.
• Strong planning, communication and organizational building skills
• Strong leadership and supervisory abilities
• Work in a dynamic fast paced environment, ensure on time service delivery within the budget.
• Ready to work on 24/7 shifts to support client requirement.

Required Technical and Professional Expertise

• Min 3+ years of industry experience as a Network Security engineering on Design, Implementation and troubleshooting WAF (Compulsory Hands on experience), Firewall, load balancers, etc Network Security Devices and technologies ,
• Good understanding on – WAF (Compulsory Hands on experience), Firewall: Checkpoint, Palo Alto, Juniper and IPS, TCP/IP, web protocols and networking concepts
• Implementation and troubleshooting Site to Site VPN (IPSEC VPN
• F5 Load Balancers Citrix Netscaler and WAF knowledge and working experience would be added advantage.
• Assist is creation of Root Cause analysis (RCA) with Level 2 and Level 3 engineers
• Performance tuning of WAF, Firewall etc Network devices
• Network Security (multi-vendor) experience – Cloud security (Native security controls in AWS / Azure / GCP) & security tool implementation in cloud platform.
• Working on the assigned tickets within the agreed Timeline/SLA as per the Ticket Priority/Severity and Adhere to the ITIL process with zero noncompliance.
• Extensive knowledge of web technologies and concepts
• Prove experience in OWASP Risks, Vulnerabilities and Mitigation Mechanisms
• Understanding of DDoS techniques and mitigation mechanisms