Role-

• Overall accountable for the End-to-End business operations and Provide domain expertise and serves as the Voice of the Business (VOB)
• Key Leader in operations team to work on large and complex outsourcing deals across HRO domains,
• Effective stakeholder management should be able to liaise with transition, transformation, tools teams to build and redesign processes.
• Interfacing with multi clients and internal teams to drive business solutions and participate in new designs solutions.
• Supports the Operational Sponsor/s and PMO Leader in representing and reporting status of the program to the Steering Committee, Executive Sponsor/s and other key stakeholders.

Domain Skills-

• Overall knowledge in H2R process globally
• Knowledge of HR Transformation levers like RPA, Analytics & Insights, HR Benchmarks, Power BI Dashboards and so on
• Have exposure to US, UK, Europe ,Australia and New Zealand based customers.
• Strong focus on service and working in a service delivery, influencing skills and teamwork skills.
• Excellent verbal and written communication skills; delivers engaging, informative, well thought out presentations.
• Ability to analyse large datasets and make metrics-based recommendations to management.