WNS Walkin Drive for Freshers – Responsibilities

• Research and resolve customer issues using the tools and applications provided.
• Identify and escalate issues to supervisors wherever necessary.
• Document all calls as per the standard operating procedures.
• Follow up on customer calls wherever necessary.
• Identify and escalate to management any deviations observed in the call trends.
• Maintain expected Quality Targets.
• Must ensure the Average Handling Time, Average Speed of Answer, and Answer Rate targets are met.
• Meet internal Production, Utilization, and Productivity targets.

WNS Walkin Interview – Qualifications and Skills

• Preferred Commerce Graduate from a recognized university (Technical Graduates and Postgraduates are not eligible for BE, MBA, MTech, or MCA).
• Proficient in computer applications.
• Excellent listening, verbal, and written communication skills.
• Good logical, analytical, and problem-solving abilities.
• Attention to detail and accuracy
• Good interpersonal skills and strong client focus.
• Ability to communicate, concisely, and effectively.

WNS Walkin Drive 2024 Details

• Walkin Date: 1st July 2024 – 10th July 2024
• Walkin Time: 12.00 PM – 4.00 PM
• Walkin Address: Plot 8A, RMZ Centennial, Kundalahalli Main Road, Whitefield, Bangalore, Karnataka.