As a Field Service Engineer, you’ll be responsible for ensuring timely and qualitative (on-site) execution of services that provide the customer with a positive customer experience.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What You’ll Do

• Drive for high level of customer satisfaction by ensuring timely and correct execution of service obligations in accordance with the contracts (Warranty and Service) and/or solving complaints, inquiries, and requests about technical products.
• Analyze and solve application failures, complaints, drive root cause analysis and preventive action. Keeps customers actively informed.
• Drive feedback loops towards division.
• Fulfill documentation for service related issues and resolutions and keeps complaint data base up to date.
• Participate in project commissioning/installations.
• Propose additional services as required through maintaining customer relationship.
• Provide special/custom training to customers upon request.
  
  

Your Qualifications

• Lighting applications, solutions and field service experience.
• Knowledge on products, systems and customer support tools.
• Commercial awareness.
• Strong learning agility.
• Knowledge on product warranties.
  
  

What You’ll Get In Return…

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.