Primary Job Responsibilities

• Learns, leverages, and develops team member strengths and skillsets with assigned work.
• Proactively monitors and corrects performance through reviews and audits based on standardized metrics.
• Embraces and applies the tenets of management training programs and corporate operating systems.
• Contributes to the development and refinement of processes, procedures, reporting, data management, and workflow automation.
• Assigns incoming workflow within the claim team based on client relationships and direct report skillsets.
• Leads regularly scheduled meetings to mentor direct reports and resolve issues.
• Monitors team’s productivity levels to accomplish established productions goals.
• Maintains client relationships and attends local trade events.
• Maintains a partial caseload of claim files.
• Acts as a mentor and guides team members toward personal and professional development.
• Monitors quality control through file audits and individual file reviews upon completion.
• Establishes and maintains positive working relationships with other members of the organization across departments, divisions, and locations.
• Stays abreast of office and company policies, procedures, and practices; participates in ongoing training and development as assigned or approved to assure knowledge and skills remain current and comprehensive.
• Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EM, EIMC, and its endeavors.
• Adheres to all applicable State Insurance Regulation requirements and other applicable laws, regulations, and standards.
  
  
  

Required Education & Experience

• At least five years of experience in a marine claims management or property claims management role
• Bachelor’s Degree preferred
  
  
  

Desired Knowledge, Skills & Abilities

• Strong interpersonal and team building skills
• Ability to remotely manager a team of direct reports
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Competency working with Microsoft office suite
• Knowledge and prior experience working in Oracle Netsuite, or another enterprise software platform is preferred
  
  
  

WORKING CONDITIONS

Work is conducted primarily in a remote location or in an indoor office environment with protection from weather conditions and with exposure to noise typical of an office or administrative setting; though evening, overnight, and weekend travel may be occasionally required.