Associate Director – Demand Management

As an Associate Director with the Demand Management team, you will be part of an industry leading, high performing and agile team of demand management professionals working with our service delivery and business development teams to provide exceptional client service to our stakeholders.

We provide learning and growth opportunities to build your ability to analyse, innovate, think and act globally. You’ll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams.

The opportunity

EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Demand management plays a vital role in the firm’s Next Wave strategy and it’s purpose of building a better working world.

We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team.

We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. PSCM is a strategic priority for the global EY organization which will present a great opportunity for growth of an individual.

We are looking for a strategic leader at an Associate Director level who would lead the demand management function for a specific Industry/Sector/competency/sub-competency. This dynamic individual would be required to work closely with senior leaders across various organization functions to manage end to end demand management.

Your Key Responsibilities

Your key responsibilities would include leading the demand management function for a specified Industry/sector /competency/sub-competency. This will include the following key responsibility areas:

Some of your key responsibilities include:

• Demand Planning:
• Working with Industry/Sector/Sub-Sector/Competency/Sub-competency leaders to forecast future demands
• Demand plan creation based on visibility from the business leaders, industry trends, historical analysis etc.
• Create insights for EM, TAA, and TD based on demand forecasts and plans
• Demand Intake:
• Guide the demand intake team to ensure all demands are entered accurately and timely
• Change management across GDS and onshore teams to ensure demand intake process and technology adoption
• Demand Prioritization: Create and implement demand prioritization criteria based on business inputs
• Demand strategy implementation: Create and drive demand strategy for your respective business aligned with the overall SL and organization strategy with the right shape of pyramid, location mix, campus/lateral/gig mix etc.
• Staffing plan creation: Creation of staffing plans based on demand strategy and demand prioritization for EM to fulfil
• Continuous Improvement: Drive the CI agenda across Demand management processes to generate efficiency gains and improve processes in an agile way
• Business Insights:
• Create business insights across the demand lifecycle based on the demand and fulfilment dashboard
• Ensure necessary reporting cadence with all stakeholders to provide visibility for demand - fulfilment lifecycle (demand creation, backlog, trends, pipeline, fulfilment status etc.)
• Stakeholder Management:
• Represent Demand management function in key business, operations, talent, finance meetings
• Work closely with business counterparts to get early demand signals for planning and partner with EM to provide the get the right view of our capacity and capability

Skills And Attributes For Success

Professional leaders with 10+ years of relevant experience in a services delivery organization. Candidates from other industries can also apply provided they understand the business models of a big4 organization and have deep experience in the demand management space.

To qualify for the role, you must have

• 15+ years of experience in workforce management space with 7+ years of experience in the demand management area
• Deep understanding of complete demand lifecycle including demand planning, demand intake, demand prioritization, demand strategy, staffing plan creation, and fulfilment
• Post-graduate in a related field from a reputed university
• Experience of working in an agile cross functional team as the DM lead would be required to work with multiple teams across Business, Ops, Talent, and Finance
• Strong stakeholder management experience with the leadership team as the DM leader will be required to partner with senior leadership teams across functions
• Strong forecasting and analytics capability to be able to generate demand -insights for business

Ideally, you’ll also have

• Ability to lead and succeed in an ambiguous environment
• Problem solving mindset and the ability to build something from scratch
• Experience of coaching, mentoring, and leading teams
• Understanding of agile methodologies and program management experience in large scale transformations programs
• Experience of working in business development roles will also be an advantage

What We Look For

We are looking for professionals interested to build a career in the demand management function. An ideal candidate will have the right combination of leadership competencies and business acumen to lead the demand management function for their respective business.