Safran Landing Systems is the world leader in aircraft landing and braking systems and is at the forefront of contributing to safer, more sustainable aviation for current and future generations. We design, test, manufacture and assemble landing gear used on commercial aircraft including Airbus and Boeing, and UK military aircraft such as the Eurofighter Typhoon. Gloucester is home to the UK division and has been a leader of cutting edge landing gear technology for over 90 years, since the innovative designs of Sir George Dowty. YOU can be a part of our legacy …

What will I be doing?

As a Key Account Manager within our busy Customer Support team, you will:

* Directly manage a number of Airlines and/or MRO (Maintenance Repair and Overhaul) accounts within the EAME region. You will be a focal point for Spares Order Management Activity and managing the Customer Relationship including satisfaction for the three product divisions of Safran Landing Systems - Landing Gear, Wheels and Brakes, plus Braking, Steering and Monitoring Systems Equipment.
* Interface and coordinate with the internal functions including Logistics, Credit Management, Warehouse, Supply Chain for any Spares management activity and resolution of customer issues, plus working with the Customer Support Manager (CSM) network for preparation of customer account reviews.
* Proactively manage the Critical Short List (CSL) with major customers and control customer demand through order book monitoring, delivery plan follow-up, order promising, delivery plan building logistics, risk analysis on deliveries, abnormal demand management, Enterprise resource planning (ERP) update if needed and when collaboration with customer is done.
* Close coordination and support needed with direct CSC management and teams including Customer Support Representatives to ensure daily priorities are managed and achieved and identify any improvements to the ordering process
* Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including: Request for Quotation (RFQ), Order Entry, Deliveries etc
* Support the Global Out-of-Hours AOG Desk by working a weekend day-shift on a rotation basis.
* Support travel to customers, when needed, within the EAME region in line with the annual visit planning.
* Promote to customers usage of the many support tools available via our online portal.

What do you need from me?

Essential -
* Demonstrable experience of managing customer relationships in a similar role
* Customer Mindset and Customer focused.
* Positive approach to working as part of a team and also independently.
* Ideally experience in some of the current applications used including: SAP, MS Dynamics, Office, SharePoint, CRM and other similar software.
* Effective communication skills including both verbal, written and presentation.
* A flexible approach to support Out-of-Hours AOG Management and potential customers visits.

Desirable -
*Experience working in a similar industry - aerospace / manufacturing
*Knowledge of French language would be a huge advantage but not essential to apply

What we will give you?

*Hybrid/Flexible working hours (4.5 day working week)
*25 days holiday + UK Bank Holidays, plus the option to buy/sell annual leave
*Annual bonus & Share scheme options
*Pension scheme (up to 8% match) and life assurance (4x salary)
*Onsite parking, including EV chargers, subsidised restaurant, bicycle storage and shower/changing facilities
*Our Benefits Portal offers a number of schemes including: cycle to work, technology & retail savings, access to healthcare & wellbeing services, discounted gym memberships and more!
*Global and local career progression opportunities and training & development programmes
*STEM engagement with schools, colleges and universities and Charitable activities for all
*Social events throughout the year, and access to Dowty Sports and Social clubs

Why us?

Safran was ranked globally as the world's third best employer in its sector by Forbes magazine in 2021.

Our employees are at the heart of our success and we work together towards Four People Fundamentals that underpin life at Safran:
*We believe in and promote diversity and inclusion as key values across our business
*We develop our colleagues skills and build opportunities so you can shape our future
*We create a trustworthy work place to support you, as you dare to act and innovate
*We encourage collaboration and mutual support for you and your colleagues

What's my next step?

Please apply by uploading a CV, and if your experience matches what we're looking for, one of our recruitment team will give you a call