What You Will do:

• Manage, mentor, and grow a team of Operations Specialists based out of the Gurgaon office
• Currently, there are two specialists on the team with plans to expand further in 2023
• Ensure Gartner’s web presence promotes research, conferences, and consulting in a seamless user experience, making it easy for users to find information on our offerings
• Assign tickets and complete website production work to ensure team SLAs are met
• Scope and build custom landing pages based on stakeholder input and guidance from the Design team and IT development team
• Collaborate with international site owners to help coordinate production work across 10+ Gartner domains
• Enable distributed page authoring by reviewing pages prior to publication and providing feedback to marketing authors

What You Will Need:

• Minimum of a bachelor’s degree in Web/Interactive Development, Digital Marketing, IT, or a related field preferred (Good to have)
• 4-6 years (To be kept as open/Min) of experience working on a web or digital marketing team preferred
• 1+ years of managing a team (Added Advantage)
• Demonstrated understanding of web best practices and site optimization
• Experience authoring in a content management system, Adobe Experience Manager preferred
• Proficient in writing and understanding HTML and CSS
• Experience documenting technical and design elements for developers preferred
• Excellent communication skills with the ability to collaborate with teammates and stakeholders cross-functionally, cross-regionally, and globally
• Know how to prioritize tasks and understand/adhere to timelines
• Excellent attention to detail as a reviewer of pages in our publishing queue

The ideal candidate will be:

• Strategic – applies strong business acumen and decision making skills
• Analytical – understand best metrics to analyze in order to find weaknesses or areas of improvement
• Creative – form new processes/campaigns/content in order to impact the business in a positive manner
• Collaborative – achieve meaningful progress working with others inside and outside the Marketing department
• Eager – a strong desire to positively impact the customer experience
• Responsible – make decisions and independently manage projects

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.