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Quality Assurance Analyst
Job Overview
Location
Manila , Philippines
Job Type
Full Time
Date Posted
3 years ago
Additional Details
Job ID
13369
Job Views
1.2k
Job Description
- Review, assess, and report compliance on process / procedure requirements
- Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
- Conducts calibration with client counterparts and operating teams to ensure quality measure is aligned and understood
- Works with Quality Manager on change management process, tools enhancements, and work flow amendments
- Provide expertise and insight into complex areas of process workflows
- Act as subject matter expert on client Tier 1 workflow policies and procedures
- Bring innovation ideas and help client create work process standardization
- May create new solutions, leveraging and, where needed, adapting existing methods and procedures
- Open to College graduate and undergraduate with relevant work experience
- Must have at least 3 years of work experience in Quality Assurance (QA) under BPO industry
- Excellent verbal and written English communications skills
- Able to adapt quickly to changes in workflow
- Mastery of all customer-communication
- Comfortable communicating with all levels of management
- Excellent organizational skills and detail-oriented approach to problem solving
- Demonstrated proficiency in multi-tasking and prioritization
- Project management experience to include an understanding of business process improvement methods
- Understand departmental policies and procedures
- Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.
- Must be amenable to work on a shifting schedule
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