Your Responsibilities


Provide technical support to customer and ensure timely response to issues with proper resolution within defined Service Level Agreement (SLA) time meeting customer satisfaction.
Passionate to support customers 24x7 as per shift roaster, it includes night shift.
Daily tracking and follow-up with customer, short training to customer during remote support on new features.
Collaborate internally with R&D & next level support teams and cross functional teams to resolve the issue.
Carryout Remote Software Maintenance as per schedules. Generating sales leads and providing technical assistance to Digital products regional sales team.
Visiting customer sites to carryout Preventive maintenance, Emergency visit, short commissioning support with short notice.
Availability to travel in India and abroad approximate 25 to 30% per annum.


What You Bring


Special Purpose machine commissioning and Troubleshooting experience.
Thorough Knowledge of Cement / Mineral process
Hands-on experience in FLSmidth Digital products ECS (Version 7 / 8) and QCX Blendexpert and Lab Automation modules.
Knowledge in Mix control applications related to Cement process.
Experience in troubleshooting industrial communication protocols, Serial, MODBUS, ETHERNET TCP/IP, must, additional protocols are plus.
Ability to understand and troubleshoot the Ethernet networks issues.
Demonstrated ability to work under pressure in rapidly changing environments.
Experience in latest Windows operating system to manage the servers, client station.
Ability to understand issues through email, phone and remote support chat and acknowledge.
Should be a team player with collaborative skills.
Good written and verbal communication skills


Education Qualification


Bachelor / Diploma engineering in Mechatronics / Chemical / Electronics & Communication / Instrumentation.
Training or Certifications in AI & ML related courses is a plus.


Experience


3 or more years of solid experience in Industrial Automation, Sampling and sample preparation equipment.


What We Offer


Competitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income.
Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.
Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock)
Employee Assistance program for you and your immediate family
A global network of supportive colleagues and growth opportunities
Continuous development and training in your area of expertise within a global Organization